Speak Up. Investigate Smarter. Act with Confidence.
A secure, multilingual, and fully auditable ethics hotline and case management platform designed to help organizations capture concerns, prioritize risk, manage investigations, track remediation, and uncover emerging compliance risks.
EthosLine is Cresen Solutions’ AI-enabled ethics hotline and case management platform, purpose-built for whistleblowing, internal investigations, and ethics reporting across global organizations.
From anonymous reporting and intelligent triage through investigation, remediation, and closure, EthosLine brings the entire case lifecycle into one secure platform. Configurable workflows, risk-based routing, SLA management, evidence tracking, and automated escalations help compliance teams manage cases consistently and ensure high-risk matters receive timely attention.
AI-assisted (human-in-the-loop) capabilities help classify reports, identify potentially related cases, summarize investigation information, surface recurring issues, and uncover emerging risk patterns-while keeping compliance professionals and investigators in control of decisions.
Designed for highly regulated industries including life sciences, financial services, and manufacturing, EthosLine helps organizations strengthen their speak-up culture while creating a more transparent, consistent, and defensible investigations process.
Enable employees and third parties to report concerns anonymously or openly through intuitive, multilingual reporting channels.
AI-assisted intake helps classify allegations, capture relevant information, identify risk indicators, and securely organize supporting documentation from the moment a report is received.
Move beyond first-in, first-out case management.
EthosLine helps assess incoming reports using configurable criteria such as allegation type, severity, geography, individuals involved, and other organizational risk factors-helping teams quickly identify matters requiring immediate attention.
Automatically route cases to the appropriate investigator or team based on risk, allegation type, geography, business unit, or user role.
Configurable workflows can trigger tasks, reviews, approvals, notifications, and escalations while supporting appropriate segregation of duties and access controls.
Track: Case Age • SLA Status • Investigation Milestones • Overdue Tasks • Escalations • Time to Closure
Maintain confidential, two-way communication with anonymous and identified reporters throughout the case lifecycle.
Investigators can request additional information and provide appropriate status updates while protecting reporter confidentiality.
Give Investigators Intelligence, Not Just More Data
EthosLine uses AI to assist investigators with identifying potentially related cases, summarizing case information, surfacing recurring allegations and patterns, supporting root-cause classification, and highlighting risk indicators.
AI supports the investigation process while investigators remain responsible for review, judgment, findings, and final decisions.
Ensure critical matters reach the right people at the right time.
Configurable escalation rules can identify and route matters based on severity, allegation category, seniority involved, repeat allegations, geography, SLA status, or other organizational risk criteria.
Track corrective and preventive actions resulting from investigations, including policy changes, employee training, disciplinary actions, process improvements, and control enhancements.
Assign owners and due dates, monitor completion, and maintain a clear connection between investigation findings and remediation.
Hotline & Ethics Line • Web Reporting • Manager/Open-Door Referrals • HR & Employee Relations • Compliance & Legal • Internal Audit • Monitoring Alerts
HR & Employee Data • Expenses & Transactions • Third-Party Data • Communications • Training Records • Prior Cases • Risk Assessments • Compliance Monitoring Data
Trend & Pattern Analysis • Repeat Allegations • Employee & Entity Relationships • Geographic & Business-Unit Patterns • Root-Cause Analysis • Case Aging & SLA Trends • Emerging Risk Indicators
Remediation & Discipline • Policy & Process Changes • Targeted Training • Monitoring Enhancements • Risk Assessment Updates • Control Improvements
?
Where are cases aging?
?
Which investigations are approaching SLA?
?
Where are allegations recurring?
?
Are certain locations or business units showing emerging patterns?
?
What are the most common root causes?
?
Are remediation actions being completed?
